Privacy Policy

 Last updated: 17/12/2025

Practical Pillars is committed to protecting your privacy and handling personal information in a respectful, transparent, and secure manner. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information that is reasonably necessary to provide social work services and to operate our practice. This may include:

• Name and contact details (such as phone number and email address) 
• Information provided through contact forms or enquiries 
• Information relevant to the provision of social work services 
• Appointment and service-related information 
• Billing and administrative information
   

In some circumstances, we may collect sensitive information, including health information, where it is necessary to provide services and where consent has been obtained or as permitted by law.

Personal information may be collected when you:

• Contact us via the website, email, or phone 
• Submit an enquiry or request an appointment 
• Engage in social work services 
• Provide information directly during appointments or communications
   

Where possible, we collect personal information directly from you.

Personal information is used for purposes including:

• Providing social work services 
• Responding to enquiries and communications 
• Managing appointments and administrative requirements 
• Complying with legal, ethical, and professional obligations
   

We only use personal information for purposes that are directly related to the reason it was collected, unless otherwise required or permitted by law.

We respect your privacy and do not disclose personal information to third parties except where:

• You have provided consent 
• Disclosure is required or authorised by law 
• Disclosure is necessary to prevent serious threat to life, health, or safety 
• Disclosure is required to meet legal, regulatory, or professional obligations
   

Where information is shared, we take reasonable steps to ensure it is handled securely and confidentially.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically or in hard copy form, and access is restricted to authorised persons only. Personal information is retained only for as long as required to meet legal, ethical, and professional obligations.

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests for access or correction can be made by contacting us using the details below.

Our website may use basic analytics or cookies to improve functionality and user experience. This information does not identify individuals and is used for general website performance purposes only.

You can adjust your browser settings to refuse cookies if you prefer.

Our website may contain links to external websites. Practical Pillars is not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies.

If you have concerns about how your personal information has been handled, you are encouraged to contact us directly so we can address your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the form below.