Terms and Conditions

Last updated: 17/12/2025

These Terms and Conditions apply to the use of the Practical Pillars website and the social work services provided by Practical Pillars.

By accessing this website or engaging with our services, you agree to the terms outlined below.

The information provided on this website is for general information purposes only and is not intended as a substitute for personalised professional advice or support.

You agree to use this website in a lawful and respectful manner and not to engage in any activity that may disrupt or interfere with the website’s operation.

All services are provided by appointment only and are subject to availability.

Appointments may be offered:

• In person at Practical Pillars 
• At a location agreed with the client 
• Via telehealth, where appropriate
   

The nature, scope, and duration of services will be discussed and agreed upon prior to commencement.

Practical Pillars is not a crisis or emergency service.

If you are in immediate danger or require urgent assistance, please contact:

• Emergency Services: 000 
• Lifeline: 13 11 14
   

Fees, billing arrangements, and payment terms will be discussed and agreed upon prior to services commencing.

Any applicable cancellation or non-attendance fees will be communicated in advance.

Practical Pillars is committed to protecting your privacy and confidentiality.

Personal information is collected, used, and stored in accordance with our Privacy Policy, the Privacy Act 1988 (Cth), and relevant professional obligations.

Confidentiality may be limited in circumstances where disclosure is required or permitted by law, including situations involving risk of harm.

Clients are encouraged to:

• Provide accurate and relevant information 
• Engage respectfully in services 
• Communicate openly about needs, boundaries, and concerns
   

Support is most effective when delivered collaboratively and at a pace that feels safe and appropriate for the client.

Practical Pillars maintains clear professional boundaries to ensure services remain ethical, safe, and effective.

Services are provided within the scope of social work practice and do not replace medical, legal, or crisis services.

While reasonable care is taken in providing services and information, Practical Pillars does not guarantee specific outcomes.

To the extent permitted by law, Practical Pillars is not liable for loss or damage arising from reliance on information provided through this website or services.

All content on this website, including text and images, is the property of Practical Pillars unless otherwise stated.

Content may not be reproduced or used without prior written permission.

Practical Pillars may update these Terms and Conditions from time to time. The most current version will be published on this website.

If you have questions about these Terms and Conditions, please contact us using the form below.